Managed Services
Your business success depends on your IT infrastructure. You need
Murphy, McKay & Associates, Inc. to deliver proactive services that not
only keep your network up and running, but running effectively and efficiently.
Murphy, McKay’s server management package means
that you will see increased performance, security, and reliability – immediately,
and at an affordable price.
Murphy, McKay is proud to offer an array of services designed to assist you in
managing your IT needs and costs. The main goal of these services is to
increase your employees’ productivity (and your bottom line) by having
them spend less time dealing with technology issues and more time on their primary
job functions. Additionally, we want to help you control IT costs and provide
you with the peace of mind that comes from not having to worry about your IT
infrastructure.
Remote Guardian
The Remote Guardian consists of monitoring the overall
health of the network, devices and software. Murphy, McKay will be
notified of outages as well as trends that can cause outages, enabling us
to take the necessary steps to prevent an outage. The Remote Guardian
also allows us to generate reports on system usage which we can use to predict
future upgrade and expansion needs.
Server Maintenance
Server maintenance consists of tasks that are necessary
to keep server hardware and software running at peak performance. Server
maintenance is performed following our industry best practices. Maintenance
tasks are typically performed remotely and do not require a site visit. Tasks
that require a site visit or system downtime will be coordinated with your
designated contact.
Desktop Support
Desktop support gives your employees the ability to call a helpdesk phone number
and receive support from a Murphy, McKay engineer for any IT issue. The engineer
will be able to connect to the employee’s machine (if the machine is
up and running), document the reason for the call and begin the troubleshooting
and resolution process. If the engineer determines that a site visit
is needed, the next step will be determined in coordination with your site
contact to see if they would like to perform the next step internally or if
they would like an our engineer to come onsite.
