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Desktop support

Contact Murphy, McKay & Associates for details

IT Support Engineer

Description:
Murphy, McKay & Associates, Inc. IT Support Engineers work within our clients’ IT departments to deliver high levels of customer satisfaction in the support of their technology. The main responsibility of this position is to troubleshoot and resolve a wide variety hardware, software, and networking issues in a professional and consultative manner. This position will require the ability to commute to our client locations throughout the Bay Area. The Murphy, McKay engineer has excellent people skills, superb problem analysis and resolution skills, and a strong work ethic.

Skill Overview:

Solve various technical ‘issues’ on multiple operating systems (primarily Microsoft), vendor software packages (MS Office Suite, etc.), and client network configurations.
Install new computers and appropriate software applications manually or by using imaging technology (Ghost, Drive Image, etc.).
Perform and/or manage hardware/software inventory
Support end-users on hardware and software related peripherals.
May provide technical expertise/training to end-users as needed to resolve equipment or operator problems
Ability to discover and resolve technical issues via phone, remotely or in person
Follow client helpdesk procedures

Requirements:

Strong communication skills and a team player
Demonstrated experience with Microsoft OS, Office Suite and Windows networking
Ability to troubleshoot hardware, software and basic networking issues in various environments
Knowledge of Local Area Networks and Internet connections
Two years minimum experience performing IT support services
Experience with Help Desk Tools (tracking, knowledgebase, remote control, etc.)
Passed Microsoft XP Professional Exam

Contact Murphy, McKay & Associates for details