Managed Services
Your business success depends on your IT infrastructure. You need Murphy,
McKay to deliver proactive services that not only keep your network up and
running, but running effectively and efficiently.
Murphy, McKay’s server management package means that you will see increased
performance, security, and reliability – immediately, and at an affordable
price.
Murphy, McKay & Associates,
Inc. (MMA) is proud to offer an array of services designed to assist you
in managing your IT needs and costs. The
main goal of these services is to increase your employees’ productivity
(and your bottom line) by having them spend less time dealing with technology
issues and more time on their primary job functions. Additionally, we want
to help you control IT costs and provide you with the peace of mind that
comes from not having to worry about your IT infrastructure.
Remote Guardian
The Remote Guardian consists of monitoring the overall health of the network,
devices and software. Murphy, McKay and Associates will be notified
by the system of outages as well as trends that can cause outages enabling
us to take the necessary steps to prevent an outage. The Remote Guardian
also allows us to generate reports on system usage which we can use to predict
future upgrade and expansion needs.
Server Maintenance
Server maintenance consists of tasks that are necessary to keep server hardware
and software running at peak performance. Server maintenance is performed
following our industry best practices. Maintenance tasks are typically
performed remotely and do not require a site visit. Tasks that require
a site visit or system downtime will be coordinated with your designated
contact.
Desktop Support
Desktop support allows your employees the ability to call a helpdesk phone
number and receive support from an MMA engineer for any IT issue. An
MMA engineer will be able to connect to the employee’s machine (if
the machine is up and running), document the reason for the call and begin
the troubleshooting and resolution process. If the MMA engineer determines
that a site visit is needed, the next step will be determined in coordination
with your site contact to see if they would like to perform the next step
internally or if they would like an MMA engineer to come onsite.
