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Managed Services - Features

Quick Response

  • Murphy, McKay can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory
  • Automatic alert dispatch to our team of engineers guarantees a quick response to problems at your site

Security Monitoring

  • Alerts our team on attempted network access by unauthorized users to your network.
  • Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and Spyware
  • Extensive security reporting gives you a bird’s-eye view of your entire network’s security
  • Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities

Graphical Performance Reporting

  • Scheduled executive reporting, automatically generated and sent directly to your e-mail address
  • Easy-to-understand graphical reports with “un/acceptable threshold” lines
  • Makes capacity management and upgrade planning simple

Remote Management and Communication

  • Murphy, McKay can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
  • If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared engineers who can resolve the issue faster than ever before
  • Network services monitoring and alerting (POP3, HTTP, FTP and others)
  • Very low bandwidth requirements – does not slow down your network response time what issues are affecting your network, and will respond before they become critical – such as a server running low on memory

Detailed Site Level Inventory

  • Up-to-date hardware, software and patch information - automatically collected, 100% accurate – can be used for insurance claims in case of flood, fire or theft